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1.3

As an ex monro muffler manager (I'm embarrassed to say) I can tell you they are completely incompetent. There is a Manager and the rest are Shade tree Mechanics at best.

This means they learned to repair cars by daddy in the back yard. 90% have NO ASE certifications. The ones that do, may have it only in one area like brakes, etc. Yet Monro allows them to work on other car issues.

These so called Mechanics are paid between $8-10 per hour. Way below qualified Mechanic rates. Since Monro does not disqualify hiring employees due to criminal conviction offences, ***'s, etc. are working on and in your vehicle.

Managers have no skill. They are just Mechanics that got promoted. I will only say this once, if you go to Monro Muffler or have gone, you have been ripped off! Especially South Central Pa.

The *** rolls uphill at Monro, so don't expect help from the District Managers. They are well aware.

Reason of review: Other issue.

Preferred solution: Fire upper and Middle management.

Monro Muffler Brake And Service Cons: Dishonesty, Poor poor customer service, Not honest.

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Guest

I totally agree they are rude. With absolutely no experience they blew my car engine changing my oil I never took out the old oil and putting new oil had seven quarts in my car

Guest

The company has rude managers and they charge you for stuff you shouldn't be charged for. Check your invoice carefully.

They will get you if they can.

And they have a ancient fax and telephone system. They can't get fax and talk at the same time.

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