Monro Muffler Brake And Service
Monro Muffler Brake And Service Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Monro Muffler Brake And Service has 1.7 star rating based on 53 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient and close to home, Work got done, Work performed by evan.
Cons: Poor poor customer service, Not honest, Being decieved.Most users ask Monro Muffler Brake And Service for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Monro Muffler Brake And Service has 1.7 star rating based on 53 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient and close to home, Work got done, Work performed by evan.
Cons: Poor poor customer service, Not honest, Being decieved.Most users ask Monro Muffler Brake And Service for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Oil change steeling
Good service
Fraud, Deception, Scam - Careless Repairs
BEWARE – Fraud, Deception and Careless Business Practices.
I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed.
Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with “better ones” after I had the vehicle inspected by another reputable mechanic to check and verify Monro’s work.
After a couple more days, the ride was still terrible and getting worse.
I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks a different color and covering up the manufacturers label hoping that a mechanic or I would not notice and make the mechanic and I believe that the shocks were replaced.
Monro pried the rear bushings apart on my torsion beam with 2 pry bars and installed 2 pieces of thin plastic to help quiet the vehicle down causing over $1,900 in additional damages.
Lastly, other drivers on the road kept pointing at my rear tire. Monro over torqued the lug nuts on my rear tire causing 2 of them to break off along with the studs. Monro sent me home with a wobbly tire.
Monro Store # 462 had my vehicle for 4 days to replace 2 rear shocks and perform an oil change.
The store manager thought that applying a coat of spray paint to the shocks and installing plastic would provide much better ride comfort.
I paid $783.49. In return, I got spray paint, 2 pieces of plastic, a wobbly tire and vehicle damages totaling $1,979.22. Monro Corporate does not care what their employees do. They could not even apologize for this mess.
If you care about your car, I would definitely recommend going to another repair facility and not going to Monro store # 462 or any Monro store.
Otherwise, get your flash light and a microscope ready and have another mechanic check and verify Monro’s work like I did.
The best $10.78 I ever spent. Photos, videos, mechanic comments and repair estimates are available upon request.
- Being decieved
SCAM, Fraud, Deceptive Business Practices
Complaint/credit
Preferred solution: Full refund
Not satisfied with oil chg
Preferred solution: Full refund
Don't answer phones
- Convenient and close to home
- Poor poor customer service
Preferred solution: Answer the dam phones.
Brake service
Poor brake service
Kids in shop unauthorized people in shop while car being worked on
Rip off
Preferred solution: Let the company propose a solution
Ripped off on labor
- Work got done
- Price gouging
Preferred solution: Let the company propose a solution
Manager and assistant manager have a bad attitude
- Poor poor customer service
Customer service
- Convenient and close to home
- Funky attitude
- Poor poor customer service
Preferred solution: Let the company propose a solution
Damage claim
Monro trashed my car
About
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Monroe Muffler Brake and Service is a company that specializes in selling various car products. The company has more than 1000 stores in 26 states on the territory of U.S. The major approach of Monroe Muffler Brake and Service is providing car maintenance services, various repair services and specialized car tires services. Also, the company offers a wide selection of car accessories and details. The company pays attention to analysis of a customer satisfaction rate. Based on its results it implements various bonuses and discounts for customers.
Monro Muffler Brake And Service is ranked 228 out of 1203 in Service Centers and Repairs category
USA
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