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i will be writing a letter to corporate! have had rotors replaced after 6 mnths and pads replaced 4 times in 2 years - have been told rotors are only guarenteed for 1year....so 14 months later i am paying again for new rotors however brake pads will be replaced AGAIN for free. Owwww! wow, how nice. was talked into new struts/shocks, tires, of course, brakes......1500 dollars later i drive away and notice that night i am missing a hub cap,... Read more

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Cheats & Lies. We went in for a brake estimate and were told the calipers were bad and the rotors were damaged. They told us that that they would try to resurface the rotors but weren't sure they would be able to. They were going to charge $100. Since we had just had new rotors installed 3 months earlier, we decided to drive it home where our home mechanic could look at it. After looking at it, our home mechanic said that the rotors and... Read more

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I took my car their for an exhaust/muffler issue at the Irwin PA store (#117). My car was in worse shape when I left so I brought it back. Despite the work "being under warranty" they wanted close to $500 to fix a weld that didn't hold and now had more holes in it. I took it to another place and they discovered Monroe had welded the muffler directly to the body of the car, which was what was making the whole car shake, there were holes... Read more

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The moonro muffler at olantagi road by the Riverview drive , there manager is number one worth manager he is a suckles manager , he do not have any costumer service experience, he is rode today I have an appointment at but I was late 10 minutes he didn't except me, after 10 minutes late & also he was not polite he was very rode, I never seen like this people , I couldn't understand that why moonro muffler keep this Suckles people , Read more

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8/17/26 - after my horrible experience on front brake job and very poor, rude unprofessional customer service, with Monro Muffler, Main Street, East Hartford, Ct 06118 I'll called the State of Ct, Department of Motor Vehicles today and they're sending me out form to file a formal complaint and investigation .. Can't wait to get them this will be done asap!!!! Against Company, Manager, and Regional Manager.. Because truth be told, Corporate is... Read more

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Monro Muffler Brake And Service Service Centers and Repairs complaint 145252
1 of 2

I was at the Monroe in Roanoke,Va today and got an oil change and look what i found on my car when i got home on my white paint. Come on use gloves dont get oil all over my hood and bumper.

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We bought "brakes forever" through the NH Monro shop. The last time we went in to have my son's brakes checked, they stated to my son that they weren't going to honor this agreement, as their district manager told them not to. Knowing they were trying to pull a fast one on my son, I called them & said "brakes forever, by virtue of the word forever being used, implies that they replace the brake pads for as long as I have the car", they said... Read more

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Manager Chris Herring (Monro Muffler) on Easton Ave told me I needed a switch and relay for my blinkers, which were flashing for a few seconds and then stopped. Quoted $569.27 labor & parts. Told him I want to talk to my friend first. Called Chris next day to do only the relay, asked for labor charge, he said $20.00. Went after work, he looked at me like I was an ***. He said that I told him I would have my friend put it in, which is a ***... Read more

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Went to monro muffler in chester ny. Had four new tires put on. Also new front brake pads. I asked the person behind the counter, (Brian) if the rotors were ok. He replied the rotors are fine. A week and a half later the brakes started to pulsate. The steering wheel would shake a little when applying the brakes. Took it back to monro muffler for them to check out the brakes. Same guy, (Brian) said that the rotors are bad. I said you said the... Read more

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Totally price gouged for a wheel bearing hub assembly. I was charged over 4 times what I could buy it for at any parts store.. I will let everyone know how I got ripped off at Monroe. Monroe knows they have someone in there who needs to get an inspection to pass and they take full advantage of that situation. Complain about the price of the part and then you will waste $21.99 for a failed inspection fee. I should have just had them put my car... Read more

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